Aligned Medicare Beneficiaries of Florida Physicians Trust (FPT) have the right to:
Be treated with courtesy and respect, with appreciation of your dignity, and protection of your need for privacy.
A prompt and reasonable response to questions and requests.
Know who is providing medical services and who is responsible for their care.
Know what patient support services they can get, and if an interpreter is available if they do not speak English.
Know what rules and laws apply to the conduct of staff or contract providers.
Be provided by contracted providers, information about diagnosis, planned course of treatment, alternatives, risks and prognosis.
Refuse any treatment, except as provided by law.
Receive, before treatment, a reasonable estimate of charges for medical care.
Receive a copy of a reasonable, clear, and understandable detailed bill and, upon request, to have the charges explained.
Access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap, or source of payment.
Treatment for any emergency medical condition that will get worse from failure to provide treatment.
Know if medical treatment is for experimental research and to grant consent or refusal to take part in such experimental research.
Private and confidential handling of medical records and, expect when required by law, be given the chance to approve or refuse their release.
Express grievances about any violation by FPT of their rights to CMS.
Aligned Medicare Beneficiaries of Florida Physicians Trust (FPT) are expected to:
Provide their health care provider, to the best of their knowledge, correct and complete information about present complaints, past illnesses, hospital stays, medicines and other health matters.
Report unexpected changes in their condition to their health care provider.
Discuss with their health care provider if they do not comprehend a course of treatment and/or what is expected of them.
Follow the treatment plan suggested by their health care provider.
Keep appointments, and when they are unable to do so for any reason, notify their health care provider or the health care facility.
Answer for their actions if they refuse treatment or do not follow the health care provider’s instructions.
Assure that the financial obligations of their health care are fulfilled as promptly as possible.
Follow health care facility rules and laws that affect patient care and conduct.